Help Centre — Updated Regularly

FB775 Frequently Asked Questions

Everything you need to know about playing at FB775 — from creating your account and making your first deposit to downloading the app and understanding game rules. If you can't find your answer here, our 24/7 support team is always ready to help.

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Support at FB775

We're Here to Help, Always

24/7 Live Chat

The FB775 support team is available around the clock via live chat. Whether you're in Manila at midnight or Cebu at dawn, someone is always on hand to help with your account, payments, or game questions.

Fast Response Times

Most FB775 support queries are resolved within minutes via live chat. For more complex account or payment issues, our team follows up promptly — no long waits, no being passed around between departments.

English & Filipino Support

Our support agents are fluent in English and can assist Filipino players comfortably. Whether you prefer to communicate in straight English or a mix, the FB775 team will understand and respond clearly.

Account Questions

Registration & Account Management

New to FB775 or having trouble with your account? These are the most common questions Filipino players ask about registration, login, and account settings.

Creating an FB775 account is straightforward. Click the Register button, fill in your name, mobile number, and preferred password, then verify your mobile number via the OTP sent to your phone. Your account will be active within minutes. Remember — you must be 21 years old or above to register and play on FB775.

FB775 strictly enforces a 21 years old minimum age requirement in line with Philippine gambling regulations under PAGCOR guidelines. Players under 21 are not permitted to register, deposit, or play any FB775 game. Age verification may be required at any point during your account lifecycle.

On the Login page, click the "Forgot Password" link. Enter the mobile number linked to your FB775 account and you'll receive an OTP to verify your identity. Once verified, you can set a new password. If you no longer have access to your registered mobile number, contact our 24/7 live chat support for manual account recovery assistance.

Basic play is available after mobile number verification. However, to process withdrawals above certain thresholds, FB775 may request identity verification documents such as a government-issued ID (SSS, PhilHealth, UMID, passport, or driver's license). This is a standard KYC (Know Your Customer) requirement and helps protect your account from unauthorised access.

No. Each player is permitted only one FB775 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you believe a duplicate account was created in error, contact support immediately to resolve it.
Payments

Deposits & Withdrawals

All FB775 transactions are handled in Philippine Peso (PHP). Here are the most common questions about funding your account and cashing out your winnings.

FB775 supports the most popular Philippine payment channels including GCash, PayMaya, BPI, BDO, and Metrobank. All deposits and withdrawals are processed in Philippine Peso (₱). We regularly review our payment options to ensure Filipino players always have convenient, fast access to their funds.

Log in to your FB775 account and navigate to the Deposit section in your account dashboard. Select your preferred payment method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount in PHP, and follow the on-screen instructions to complete the transfer. Deposits are typically credited to your FB775 balance within a few minutes.

Most FB775 withdrawals are processed within 24 hours. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours during regular business hours. Bank transfers to BPI, BDO, and Metrobank may take slightly longer depending on the bank's processing schedule. Make sure your account is fully verified to avoid delays.

FB775 keeps minimum transaction amounts accessible for Filipino players. Minimum deposit and withdrawal limits vary by payment method. Log in to your account and check the Cashier section for the current limits applicable to your chosen payment channel. If you have questions about specific limits, our live chat support can provide up-to-date information.

First, wait a few minutes as some transfers have a short processing delay. If your balance still hasn't updated after 15 minutes, take a screenshot of your payment confirmation (GCash receipt, bank transfer confirmation, etc.) and contact FB775 live chat support. Our team will trace the transaction and resolve it promptly. Do not attempt a second deposit until the first one is confirmed.
Games

FB775 Game Questions

Questions about specific FB775 games, how they work, and what to expect when you play.

FB775 offers a full game library including Rise of Apollo (mythology slots), Phoenix Rises (feature-rich slots), Lottery (daily draws), Vivo Live (live dealer tables), Crazy 777 (classic reels), Multi Bet (sports betting), and Dragon Gate (Asian table game). Visit the Game page for the full library overview.

Vivo Live streams real casino tables with professional human dealers via HD video. You join a table, place your bets using your FB775 balance, and the dealer runs the game in real time — just like being in a physical casino. Games include baccarat, roulette, and more. A stable internet connection is recommended for the best experience.

Multi Bet covers the sports events most popular with Filipino bettors — including PBA basketball, NBA, UFC, boxing, and more. You can place single bets or combine multiple selections into accumulators for higher potential returns. Live in-play betting is also available for selected events, letting you bet while the action unfolds.

The FB775 Lottery runs daily draws. Select your numbers, confirm your entry using your account balance, and check the results after the draw. Prizes are paid out in Philippine Peso directly to your FB775 account balance, which you can then withdraw via GCash, PayMaya, or your preferred bank. It's one of the simplest FB775 games to participate in.

Yes. FB775 operates under PAGCOR regulatory guidelines, which require that games meet fairness and integrity standards. Slot games use certified Random Number Generator (RNG) technology to ensure every spin outcome is independent and unpredictable. Live dealer games are conducted by real dealers in real time, eliminating any possibility of automated manipulation.
Mobile App

App & Mobile Access

The FB775 app lets you play all games, manage your account, and process payments from your phone. Here's what players commonly ask about mobile access.

Visit the FB775 App page to download the Android APK directly to your device. For iOS users, open the FB775 website in Safari, tap the Share button, and select "Add to Home Screen" to install the mobile web app. The FB775 app is optimised for both Android and iOS and works smoothly on most Philippine mobile networks.

Yes. The FB775 APK available on our official App page is the only authorised version of the app. To install it, you may need to enable "Install from Unknown Sources" in your Android settings — this is standard for APK files not distributed through the Google Play Store. Always download the APK exclusively from the official FB775 website to avoid counterfeit versions.

Yes. All FB775 games are optimised for mobile data connections on Philippine networks including Globe, Smart, and DITO. Slot games and table games run well on standard 4G connections. For Vivo Live streaming, a stable connection — either 4G/LTE or Wi-Fi — is recommended to maintain HD video quality without interruption.

When a new version of the FB775 app is available, you'll see an update notification when you open the app. Alternatively, revisit the App page on the FB775 website to download the latest APK manually. Keeping the app updated ensures you have access to the newest games, features, and security improvements.
Security & Privacy

Account Security & Data Privacy

Your security and privacy matter to us. Here's how FB775 protects your account and personal information.

FB775 uses 256-bit SSL encryption on all pages and transactions to protect your data in transit. Your personal information is stored securely and is never sold to third parties. For full details on how we collect, use, and protect your data, read our Privacy Policy.

If you suspect unauthorised access to your FB775 account, change your password immediately via the Login page using the "Forgot Password" option, then contact our 24/7 live chat support to flag the issue. Our security team will review recent account activity and take appropriate action to secure your account. Never share your password or OTP with anyone.

FB775 does not sell your personal information to third parties. We may share data with payment processors and regulatory bodies as required by law and our operating obligations. All data sharing is governed by our Privacy Policy, which outlines exactly what information is collected and how it is used.
Responsible Gaming

Playing Responsibly at FB775

FB775 is committed to responsible gaming. Here are common questions about the tools and resources available to help you stay in control.

FB775 provides deposit limits, session time reminders, and self-exclusion options to help players manage their gaming activity. If you feel your gambling is becoming a problem, you can request a temporary or permanent self-exclusion through our support team. Visit our Responsible Gaming page for full details on all available tools.

To request self-exclusion, contact the FB775 support team via live chat and ask to activate the self-exclusion feature on your account. You can choose a temporary exclusion period or a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or play. This is a serious tool designed to help players who need a break — our team will process your request without judgment.

If you or someone you know is struggling with gambling, please reach out for help. PAGCOR operates responsible gaming programmes for Filipino players. You can also speak to a mental health professional or contact a local support service. FB775 encourages all players to gamble responsibly and within their means. For more information, visit our Responsible Gaming page. Remember — gambling should always be entertainment, not a way to earn income.
Why FB775

What Filipino Players Trust About FB775

Local Payment Methods

GCash, PayMaya, BPI, BDO, and Metrobank — all the payment channels Filipinos already use daily. No complicated international transfers, no currency conversion fees.

PAGCOR Regulated

FB775 operates under PAGCOR regulatory guidelines, giving Filipino players confidence in the platform's legitimacy, game fairness, and financial accountability.

Mobile-Ready Games

Every FB775 game is built for mobile. Whether you're on Android or iOS, using Globe, Smart, or DITO data, the games load fast and play smoothly on your device.

Fast Withdrawals

Most FB775 withdrawals are processed within 24 hours. GCash and PayMaya payouts are typically the fastest — your winnings back in your e-wallet without the long wait.

24/7 Live Support

The FB775 support team is available around the clock via live chat. English-speaking agents who understand the needs of Filipino players — no scripted runaround.

Diverse Game Library

From high-volatility slots and live dealer tables to daily lottery draws and sports betting — the FB775 game library covers every type of player preference.

Still have questions? Our support team is available 24/7.

Can't find the answer you're looking for in the FB775 FAQ? Our live chat support team is online around the clock and ready to help with any question — account issues, payment queries, game rules, or anything else. Just open the chat window and a real agent will respond within minutes.

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Join FB775 and Start Playing Today

Now that your questions are answered, it's time to get started. Creating an FB775 account is free, takes just a few minutes, and gives you instant access to the full game library. Must be 21 or older to register and play.

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